SHIPPING & RETURNS

 

Shipping

We dispatch from Hungary, from European Union.  The orders are dispatched within 1 working day. 

Inside EU the shipping time will be one-day! We have a contract with  They guarantee one-day delivery. If the order is received on that day to 12 hours am (GMT), then the product will be in your hand!
Orders to outside EU require 7-14 business days for delivery. 
In any case you will get a tracking number. " Tracking info "

Business Days are Monday to Friday. Weekends and/or holidays are not included is shipment estimations.

Returns policy

Vwmodul.de™ complies with all legal requirements under both the Sale of Goods Act & the Distance Selling Regulations. Returned goods must be returned “UNUSED” AND “UNFITTED” (i.e. in the condition you received them), with the original packaging within 14 days of receipt. The customer is responsible for all return shipping costs. If an item is considered by the customer to be faulty or damaged upon receipt (& before fitting) please contact us and return it within 14 days of receipt. We need to have received all relevant parts (whether correct, incorrect or faulty) back at our premises for inspection before we can make the appropriate decision to either replace or refund. Please contact us BEFORE returning any item. It is the customers’ responsibility to send items back via either recorded or special delivery means in order to obtain a tracking number and signature - proof of postage is not the same as proof of delivery. Orders cancelled after dispatch & parts wrongly ordered/ correctly supplied but no longer wanted will be subject to a 20% handling charge/ restocking fee. Please note that all parts are security marked. Any part returned to us will be checked. Any parts tampered or without security mark will not be refunded and will render any warranties void. Refunds and exchanges are available for 30 days after the item is received.  

We advise you check the parts you have ordered before fitting them, once they have been fitted you cannot return them for a refund. If the part is faulty then you will need to provide us with a mechanics report and send it back to us. We will then send it back to the supplier and have it tested for faults. If the fault lies in the part then you will be entitled to a refund, if it turns out it has been fitted incorrectly and the damage was caused through your car then you will not receive a refund.



Vwmodul.de™ Team