Every part we sell has to pass quality control. Every part is inspected before shipping and is 100% functional.
We aim to bring you the finest and best value parts covering the vast and ever expanding range in the automotive industry. Our Philosophy is to always put the customer first and to do our utmost to ensure we can help you in every way we can.
All parts we sell are brand new or in as new condition. To inform you about part condition we state it in the description as: "OEM new" or "refurbished". Refurbished parts are mostly no longer manufactured and are not available brand new. All our items are genuine OEM parts not aftermarket, unless otherwise stated.
All parts sold are under 30 day warranty. Replacements will be issued for any non functioning, defective, or incorrect parts. We require that customers fill out and submit a Warranty Authorization Form within 30 days of receipt of product. All requests received after 30 days will be denied. Please check goods for damage on arrival as we cannot refund parts that have been signed for as "received in good condition". These are the rules of the courier company not Vwmodul.de™, we simply cannot make a claim if you have signed for the package without making the driver aware of a problem. If you wish for us to pursue a claim, you would also need to take photos of the packaging and of the damage to the item. We do not anticipate items being damaged as we spend a lot of time and effort parcelling our items with lots of protection to avoid this situation arising.
We do supply installation instructions for most parts, but we can't be responsible for any damage to equipment or parts occurred during installation. We will do our absolute best to provide clear installation instructions and support needed.
Limitation of Liability
We provide a warranty on mechanical parts and electrical items. However we cannot be held responsible for any errors made by under-qualified mechanics fitting your replacement part. We shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.